Frequently Asked Questions

Often asked questions and their answers.

Select a category which best fits your question:

Your Account

Create Account

Q:

How do I create an account?

A:
  1. Select YOUR ACCOUNT
  2. Enter your Email Address
  3. Enter New Password
  4. Re-enter to Confirm Password
  5. Enter First Name
  6. Enter Last Name
  7. Select Create Account

Logging into Your Account

Q:

How do I Login to my account?

A:
  1. Select YOUR ACCOUNT
  2. Enter your Email Address
  3. Enter Password
  4. Select Login

Forgot Password

Q:

I forgot my password. What do I do?

A:

Not a problem! Just enter your email and select Reset Password and an email with a new password will be sent. Reset your password here.

Change Password

Q:

How do I change my password?

A:
  1. Select YOUR ACCOUNT, then CHANGE PASSWORD
  2. Enter your current password
  3. Enter your new password
  4. Confirm your new password
  5. Select SAVE CHANGES

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Orders

Reorder

Q:

How do I reorder a stamp?

A:
  1. Select YOUR ACCOUNT, then REORDER
  2. All of your previous orders will appear
  3. You can either order by individual stamps by selecting ADD TO CART or you can reorder an entire order by selecting REORDER ALL

Edit a Reorder

Q:

How do I edit a stamp I am reordering?

A:
  1. Select ADD TO CART
  2. Once in the cart, you can select EDIT
  3. Make your changes and select PREVIEW/UPDATE
  4. If satisfied with the changes, select SAVE CHANGES

Payment & Billing

Q:

What forms of payment do you accept?

A:

You can pay with credit card (Visa, MasterCard, Discover or American Express), PayPal, telephone, check or money order. Please Note: We only accept checks and money orders from within the United States and orders will be held until payment has been confirmed.

Q:

If I am paying by check or money order, where do I mail it to?

A:

You may mail your payment to:
RubberStamps.net
2390 Cumberland Square Drive
Bettendorf, IA 52722

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Sales Tax

Q:

Is my order subject to US sales tax?

A:

As we are located in Iowa, sales tax is only assessed to orders shipped within the state of Iowa. All out of state orders are tax-exempt.

Q:

I work for a tax-exempt organization in Iowa. How do I ensure I am not charged Sales taxes on my purchase?

A:

If an order will ship within the state of Iowa, please contact us at 1-877-391-6369 Monday – Friday from 9:00am – 5:00pm (Central Time) or email your request to us to set-up a new tax-exempt entity with us.

Quantity Discount

Q:

Do you offer quantity discounts?

A:

Yes! RubberStamps.net does offer a quantity discount on large and bulk orders. Eenter the promotional code: BULK during your checkout process and the discount will be applied. See below for the discount breakdown:

Order Total* Discount
$100 10.00%
$250 12.50%
$500 15.00%
$1,000 17.50%
$5,000 20.00%
$10,000 22.50%
$25,000 25.00%
$50,000 27.50%
$100,000 30.00%
* Order total must be greater than
or equal to listed amount.

Promotion Code

Q:

How do I use my Promo Code?

A:
  1. Select Have a Gift Certificate or Promotional Code?
  2. Enter the promotional code
  3. Select GO

Wholesale

Q:

Do you offer wholesale pricing for resellers?

A:

Yes, RubberStamps.net is proud to manufacture custom stamps for hundreds of reseller and wholesale customers. From office supply stores to design & branding firms, from shipping-solution providers to calligraphers, we quickly provide accurate, high-quality rubber stamps that continually impress our resellers, their clients and their customers.

Reseller perks include free drop/blind shipping (our company is completely invisible on packaging and product), substantial discounts and more! Please email our Wholesale Department with your business name, website and email address on your RubberStamps.net account (if applicable) to be considered for wholesale enrollment.

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Design

Image Quality

Q:

What are the exact image upload specifications?

A:

All customer uploaded images need to be black and white only. .JPG, .GIF, .BMP and .PNG are all acceptable formats that can be uploaded directly to the site. The images need to be clear, at least 300 dpi resolution and line widths need to be at least 0.01 or 6 pixels. Images also need to be flattened with either a white or black background (transparent backgrounds are not recommended).

Q:

Do I need to invert my image?

A:

No, you do not need to invert the image. Simply upload the image exactly how you would like it to appear once stamped. For example, if you want the text to be black, make the text black and the background white.

Q:

Do I need to reverse my image?

A:

No, you do not need to reverse your image. We will reverse the image on our end. All you need to do is upload the image exactly how you would like it to look once it has been stamped.

Q:

How will I know if my artwork will work on a stamp?

A:

The best artwork to upload for a stamp is a completely black and white image. All images must be converted to black and white before engraving (our laser engraver removes white areas leaving black untouched and cannot process gray or color images). A monochrome image works best. While a grayscale or color graphic can be uploaded, it may not turn out as intended once we automatically convert it to pure black and white.

Signature Stamps

Q:

How do I order a signature stamp?

A:

To order a signature stamp, the signature must be a photographic image. This is usually done using a scanner and making a digital copy of a piece of paper which a person has signed. When setting up the scanning software, set it to black & white (bitmap), 300 dpi or higher, and export the result as a .GIF, .JPG, or .BMP format. Be sure to crop away the excess “white space” around the signature so there is very little extra background.

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Shipping & Delivery

Shipping Rates

Q:

What are your shipping rates?

Shipping Methods

Q:

What shipping methods do you use?

A:

We use First Class mail, US Priority mail, International mail and Express mail.

Q:

Can you ship to my FedEx or UPS account?

A:

Absolutely! In the Special Instructions or Notes box located on the Review page of the checkout process, just let us know if it is FedEx or UPS, the account number you want it applied to and either a day you need this by or shipping method you would like us to use.

International Shipping

Q:

Do you ship internationally?

A:

Yes, RubberStamps.net ships to countries all over the world. Please see below for the complete list of countries we ship to currently:

  • Australia
  • Austria
  • Belgium (French)
  • Belgium (Netherlands)
  • Bermuda
  • Brazil
  • Canada
  • Chile
  • Colombia
  • Costa Rica
  • Denmark
  • Finland
  • France
  • Germany
  • Greece
  • Iceland
  • Italy
  • Japan
  • Liechtenstein
  • Luxembourg (French)
  • Luxembourg (German)
  • Mexico
  • Netherlands
  • New Zealand
  • Norway
  • Poland
  • Portugal
  • Puerto Rico
  • Spain
  • Sweden
  • Switzerland
  • U.A.E.
  • United Kingdom
  • Venezuela

Shipping Carriers

Q:

What shipping carriers do you use?

A:

We currently use United States Postal service (USPS) and FedEx. The method of shipping will be determined by the delivery speed selected, shipping address, size and weight of the package.

Turn Around Time

Q:

How long will it take to get my order?

A:

All orders will be placed into production the following business day. Our estimated production time is one (1) business day for roll labels and self-inking stamps and two (2) business days for our pre-inked stamps, permanent stamps and wood mounted stamps. Once the stamp or labels are made, the delivery time will depend on the shipping method selected during the checkout process.

Drop or Blind Shipping

Q:

Do you do blind shipping?

A:

Yes, please email our Wholesale Department with your business name, website and email address on your RubberStamps.net account.

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Product Information

Replace Ink Pad

Q:

How do I replace my ink pad for my Trodat 4910, 4911, 4912, 4913, 4914 or 4915?

A:
  1. Slightly push the stamp down and lock it into place by sliding the black button on the top to the right
  2. Remove the ink cartridge
  3. Insert new cartridge
  4. Release lock by sliding it to the left
    Watch the Trodat Self-inking Stamp ink cartridge replacement video on YouTube
Q:

How do I replace my ink pad for my Trodat Pocket Mobile 9411, 9412, 9413, 9425 or 9430?

A:
  1. Open the stamp
  2. Remove the ink cartridge
  3. Insert new cartridge
  4. Close stamp
    Watch the Trodat Pocket Mobile ink cartridge replacement video on YouTube
Q:

How do I replace my ink pad for my Trodat 4941, 4916, 4917, 4924, 46050, 4921, 4922, 4923, 4924, 4933, 4750, 4724, 4810, 4846 or 48313?

A:
  1. Slightly push down on the stamp
  2. Lock into place by pressing the red buttons on both sides of the stamp
  3. Remove the ink cartridge
  4. Insert new cartridge
  5. Lightly press on the stamp to release it from the lock position
    Watch the Original Trodat Stamp ink cartridge replacement video on YouTube
Q:

How do I replace my ink pad for my Trodat 4918, 4925, 4926, 4927, 4928, 4929, 4931, 46019, 46025, 46030 or 46045?

A:
  1. Slightly push down on the stamp
  2. Lock into place by pressing the buttons on side
  3. Press the button on the front to release the ink cartridge
  4. Remove the ink cartridge
  5. Insert new cartridge
  6. Lightly press on the stamp to release it from the lock position
    Watch the Trodat Rubber Stamp ink cartridge replacement video on YouTube

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Q:

How do I replace my ink pad for my Trodat Professional grade 5200, 5203, 5204, 5205, 5206, 5207, 5208, 5211, 5215, 5253, 5430, 5435, 5440, 5460, 5480, 54110, 5558 or 5551?

A:
  1. Slightly push down on the stamp
  2. Lock into place by pressing the buttons on both sides of the stamp
  3. Remove the ink cartridge
  4. Insert new cartridge
  5. Lightly press on the stamp to release it from the lock position
    Watch the Trodat Professional Rubber Stamp ink cartridge replacement video on YouTube
Q:

How do I re-ink a pre-inked and/or multi-surface stamp?

A:
  1. Remove the handle
  2. Make sure you are using the correct ink for the stamp (permanent ink stamps uses quick-drying and pre-inked stamp uses oil-based ink)
  3. Place 10 drops in each hole (note: small round stamps have only one hole)
  4. Replace the handle
  5. Allow up to 30 minutes for ink to set

Self-Inking Stamps

Q:

What is a Self-Inking stamp?

A:

Self-inking stamps have a sleek metal or plastic body with a replaceable ink pad housed inside. When the stamp is idle, the rubber stamp plate rests against the ink pad. When the stamp is pressed, a spring mechanism turns the rubber stamp plate to face the object being imprinted.

Q:

How long will my Self-Inking stamp last?

A:

Depending on the logo or text on the stamp it should last up to 10,000 impressions before the ink pad should need replaced.

Q:

What kind of ink is used in the Self-Inking stamp?

A:

The self-inking stamp comes with a water based ink, which means they will smear if they get wet and also take a bit longer to dry. This ink is meant for stamping on porous applications such as paper and card board. This can also be used as a hand stamp since it will wash off easily.

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Pre-Inked Stamps

Q:

What is a Pre-inked stamp?

A:

A Pre-Inked stamp is a stamp where the image itself is embedded with the ink. It also has a reservoir that supplies a constant flow of ink to your stamp with no mechanics necessary to do so.

Q:

How long will my Pre-Inked stamp last?

A:

Depending on the logo or text on the stamp it can get thousands of impressions before needing to be re-inked.

Q:

What kind of ink is used in the Pre-Inked stamp?

A:

The Pre-Inked stamp comes with an oil-based ink, which means they will smear if they get wet and also take a bit longer to dry. This ink is meant for stamping on porous applications such as paper and card board. This can also be used as a hand stamp since it will wash off easily.

Multi-Surface Stamps

Q:

What is a multi-surface stamp?

A:

A multi-surface stamp is a stamp where the image itself is embedded with the ink. It also has a reservoir that supplies a constant flow of ink to your stamp with no mechanics necessary to do so.

Q:

How long will my multi-surface stamp last?

A:

Depending on the logo or text on the stamp it can get thousands of impressions before needing to be re-inked.

Q:

What kind of ink is used in the multi-surface stamp?

A:

The multi-surface stamp comes with an alcohol-based, water-resistant and fast-drying permanent ink. This ink is great for regular paper, photography, clothing, glass, metal, glossy paper and more.

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Ink Pads

Q:

What is the all-purpose stamp pad?

A:

The all-purpose stamp pad is a 2.5″ × 4.25″ water based stamp pad, which means it will smear if it gets wet and will also take a bit longer to dry. This ink pad is meant for stamping on porous applications such as paper and card board. This can also be used as a hand stamp since it will wash off easily.

Q:

What is the large stamp pad?

A:

The large stamp pad is a 4.25″ × 7.375″ water based stamp pad, which means it will smear if it gets wet and will also take a bit longer to dry. This ink pad is meant for stamping on porous applications such as paper and card board. This can also be used as a hand stamp since it will wash off easily.

Q:

What is the extra-large stamp pad?

A:

The extra-large stamp pad is a 6″ × 8″ water based stamp pad, which means it will smear if it gets wet and will also take a bit longer to dry. This ink pad is meant for stamping on porous applications such as paper and card board. This can also be used as a hand stamp since it will wash off easily.

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Q:

What are the metallic stamp pads?

A:

The metallic stamp pad is 2.375″ × 3.75″ a non-toxic, acid-free, fade-resistant ink pad. This is excellent for most glossy surfaces, including vellum, photos and coated papers. This also works well on ordinary paper, tissue, wood and other porous surfaces. Drying time will vary; heat setting will speed drying time.

Q:

What are the StazOn stamp pads?

A:

The stazOn stamp pad is a 2.5″ × 3.5″ permanent fast-drying solvent ink pad. This is designed especially for plastic, metal, glass, ceramics, laminated paper, coated paper, leather and other non-porous surfaces.

Q:

What are the VersaColor pigment stamp pads?

A:

The VersaColor stamp pad is a 2.375″ × 3.75″ pigment ink that is non-toxic, water-soluble and fade-resistant. This stamp is great for porous applications and embossing.

Q:

What are the large Archival pads?

A:

The large Archival pad is a 4″ × 65″ fade resistant dye in a non-toxic, acid free, waterproof system. This is a permanent ink that will not deteriorate paper or photos and will not bleed when painted over with watercolors or water based markers.

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Policies

Satisfaction Guarantee

Q:

Do you offer a Satisfaction Guarantee?

A:

Yes! We want you to be completely satisfied with your purchase. If, for any reason, you have an issue with your order, please contact our customer service by emailing us your concerns or by calling us Monday through Friday toll-free at 1-877-391-6369 between 9 am and 5 pm Central Time. Our courteous representatives will be happy to assist.

If a replacement stamps is necessary, it is sent at no charge and shipped via US Postal service via first class. Production time is 1-2 days. If you need to return your order, a full refund including shipping, is given immediately upon receipt of your returned order. Return shipment is at your expense. Returns must occur within 30 days of receiving your order.

Privacy Policy

Terms and Conditions

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